Contact
Contact us
Write to the team about the product, your account, privacy, or billing. We read every message.
[email protected]
Typical reply time is a few business days. Privacy requests are treated as a priority and answered within the time the law allows.
Product and account
How Cogni works, import, sync, or trouble signing in — include the email on your account and what you were trying to do.
Privacy
Access, export, or deletion requests go to the same address. Say which right you want to exercise and the email on the account. We may need to verify it is you.
Billing
Web subscriptions are managed in the Stripe customer portal from Settings; App Store and Google Play purchases are managed in those stores. If something looks wrong, send the date and the last four digits or the store receipt.